Description
Position Summary
The Marketing and Membership Services intern will support acquisition of new members, retention and development of existing KEPSA Members. KEPSA membership consists of sectoral and industry specific business membership associations as well as individual company members which spans from MSMEs, SMEs, Corporates and Multinationals. This exciting role will cover business development, marketing, customer excellence and membership management responsibilities.
Your Data
If you choose to apply for this position, you will be providing us with your Personal Data, which we will process for the purposes of selecting a candidate for the position only.
We will keep the Personal Data you share with us as part of the application process for six months from the deadline for application, after which it will be deleted.
Your Personal Data will be accessed only by our HR Staff managing the recruitment process, as well as the members of the selection panel.
You have the right to:
a) ask us for access to your Personal Data and for information about how we process it;
b) to ask us to rectify the Personal Data we have on record for you;
c) to ask us to delete your Personal Data or restrict its use; and
d) to object to our processing of your Personal Data.
To exercise these rights, please contact; [email protected]
If you have any concerns or complaints about how KEPSA processes your Personal Data, please submit them to [email protected]
Responsibilities
1. Assist in development of membership recruitment and retention strategies.
2. Manage the membership lifecycle from recruitment, renewal process and member benefit administration.
a) Recruitment of new members, both Associations and Corporates. Actively engage in marketing membership to contribute to achievement of set recruitment targets.
b) Renewal of existing members. Assist in preparation and dispatch of invoices to members whenever the subscriptions fall due. Also assist in monitoring the subscription payments to ensure an accurate record of the renewals at all times.
c) Membership Services
- Ensure timely dispatch of membership certificates.
- Handle inquiries from members and ensure timely
response within 24 hours to enhance customer satisfaction.
3. Assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, communications, member questionnaires and
brochures.
4. Maintain records and produce detailed reports on recruitment and retention activities, marketing campaigns and members behaviour.
5. Ensure timely update and maintenance of up-to-date membership database and members directory as per the communication received from the members. Also maintain a data base for potential members.
6. In conjunction with Communications Department ensure timely update of membership information on the website.
7. Provide relevant information for the KEPSA weekly newsletter (e-shot)
8. Assist in coordinating logistics around membership events and activities.
9. Extend support to other colleagues when called upon.
10. Responsible for general membership office administration.
We are looking for a candidate who holds a Bachelor’s degree in business, marketing, communications, or any other related discipline.
Experience working in a similar role will be an added advantage.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
