We are seeking a highly motivated and ambitious individual to join our team as a Management
Trainee for our retail stores.
Basic Function:
This position offers a unique opportunity to gain comprehensive knowledge and experience in
the automotive industry while developing the skills necessary for a future store leadership role. As a Management Trainee, you will be exposed to various aspects of retail store operations, including sales, customer service, inventory management, team leadership, and overall business administration.
Responsibilities
Principal Accountabilities
- Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.
- Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team members to understand sales strategies, customer engagement techniques, and effective product promotion. Participate in analyzing sales data and identifying opportunities for improvement.
- Product Knowledge: Develop and maintain a comprehensive understanding of the automotive products and accessories available at AutoXpress. Build expertise and understanding of product features, specifications, compatibility, and installation procedures to assist customers in making informed purchasing decisions.
- Learning and Development: Participate in a comprehensive management training program designed to provide a deep understanding of retail store operations and leadership skills. Learn about our company’s values, products, services, policies, and procedures.
- Inventory Management: Acquire
knowledge of inventory management processes, including stock control,
replenishment, and merchandising. Learn to monitor inventory levels, identify
fast-moving and slow-moving products, and ensure accurate and efficient
inventory management. - Team Leadership: Develop skills to effectively lead and motivate a team of sales advisors. Assist in the recruitment, training, and development of new team members. Develop and learn managerial skills such as delegation, performance management, and
fostering a positive work environment. - Store Operations: Gain a comprehensive understanding of store operations, including opening and closing procedures, cash handling, visual merchandising, and maintenance. Develop understanding on safety, security, and regulatory compliance standards.
- Business Administration: Develop proficiency in various administrative tasks, such as generating sales reports, analyzing key performance indicators (KPIs) and monitoring
expenses. Learn the various functionality of retail management software and systems effectively. - Continuous Improvement: Actively contribute to identifying areas for improvement and implementing process enhancements. Collaborate with the management team to develop and implement initiatives aimed at optimizing store performance, customer satisfaction, and employee engagement.
Requirements:
- Bachelor’s degree.
- 3 years working experience in customer service.
- Passion for retail management.
- Strong leadership potential with excellent communication and interpersonal skills.
- Customer-focused mindset with a commitment to providing outstanding service.
- Demonstrated problem-solving and analytical abilities.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility to work evenings, weekends, and holidays as required.
