As a Skin Care Specialist, you will play a vital role in providing expert skin care consultations, ensuring customer satisfaction, managing online orders and deliveries, maintaining stock inventory, conducting sales transactions, recommending products, assisting walk-in clients, and performing various administrative tasks.
Job Responsibilities
- Customer Engagement and Feedback: Engage with customers during and after consultations to ensure their satisfaction and address any concerns or queries they may have.
- Order Management and Deliveries: Check online orders, verify payment details to ensure timely and accurate order processing and deliveries.
- Client Follow-Up: Follow up with previous clients to maintain relationships, address any additional concerns, and provide recommendations for on-going skincare routines.
- Stock Management: Receive new stock and accurately input it into the inventory system, Conduct regular stock takes to ensure accurate stock levels and update reorder levels as necessary & Monitor inventory for expired or damaged products and take appropriate action.
- Sales Transactions: Recommend suitable skincare products based on customers’ needs, skin analysis results, and budget & Conduct sales transactions using the point-of-sale (POS) system, ensuring accuracy and efficiency in processing payments and updating customer records.
- Walk-In Client Assistance: Provide excellent customer service to walk-in clients, assist them with inquiries, guide them through product selections, and offer personalized recommendations.
- Client Calls and Consultation Scheduling: Make client calls to confirm appointments, reschedule consultations if needed, and address any client inquiries or concerns.
- Product Display Organization: Organize and maintain visually appealing product displays to attract and engage customers, ensuring products are properly showcased and easily accessible.
- Skin Analysis Consultations: Plan and conduct comprehensive skin analysis consultations to assess customers’ skin conditions, concerns, and goals.
Experience
Proven experience in a similar role, preferably in a retail sales or skincare environment.
Diploma in Pharmacy will be an Advantage.
Technical Skills/Leadership Competencies
- Proven experience as a Skincare Specialist or similar role, preferably in a retail sales or skincare environment.
- In-depth knowledge of skincare analysis techniques, products, ingredients, and treatments.
- Excellent communication and interpersonal skills to effectively engage with customers and provide personalized recommendations.
- Strong organizational and multitasking abilities to manage consultations, online orders, walk-in clients, and administrative tasks efficiently.
- Proficiency in using point-of-sale (POS) systems and other relevant software applications.
- Attention to detail to ensure accuracy in stock management, order processing, and administrative tasks.
- Familiarity with skincare content creation and social media platforms is a plus.
- Ability to make and return client calls promptly, providing excellent customer service and building strong client relationships.
- Flexibility to work in a fast-paced environment, handle customer inquiries or complaints professionally, and adapt to changing priorities
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