About the job
- Serve as the primary point of contact for our valued customers, addressing their inquiries, concerns, and requests via various communication channels (phone, email, chat).
- Actively listen to customers, understand their needs, and provide prompt and accurate resolutions to ensure their satisfaction.
- Collaborate closely with cross-functional teams, including technical support and sales, to resolve complex issues and provide comprehensive solutions.
- Document customer interactions and maintain detailed records to track inquiries, trends, and feedback.
- Continuously stay updated on our products and services to offer customers the most up-to-date information and assistance.
- Identify opportunities for process improvements and contribute to the development of customer care strategies.
- Uphold company policies and procedures while ensuring compliance with data privacy and security regulations.
- Strive to exceed customer expectations by going the extra mile and fostering positive relationships.
Requirements Academic Qualifications:
- Bachelors degree in: IT, marketing, Office Management, Human resources, business management, or any related field is preferred.
Relevant Experience:
- 3 + years of progressively professional experience in a customer service or customer care role, preferably in the IT industry.
- Excellent verbal and written communication skills, with the ability to articulate technical information in a clear and understandable manner.
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Demonstrated empathy and patience when dealing with customers and the ability to adapt communication styles based on their needs.
- Proficiency in using CRM software and other customer support tools, preferably Zoho.
- Solid organizational and multitasking abilities, with a keen attention to detail.
- Flexibility to work in shifts and adapt to changing schedules as per business requirements.
- Positive attitude, strong work ethic, and the ability to work effectively both independently and as part of a team.
Application Deadline
- Applications should be submitted on/ before 10th July 2023.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
