JOB DESCRIPTION
KEY AREAS OF ACCOUNTABILITY:
Technology Innovations (50%)
- Analyze, design and develop web or mobile applications systems as per user requirements and organization standards.
- Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
- Provide a clear and well-structured system documentation for new / existing systems.
- Provide support to the deployed IT innovation and implement immediate resolution to software problems.
- Work together with Program teams to build T4D initiatives
End User / Technical Support (40%)
- Provide day-to-day end user support on general computer applications and IT systems in the Country and Field Offices.
- Provide training materials and procedures, and/or train users in the proper use of hardware and software.
- Provide end user support and resolution of technical issues via email, phone and other means of communication.
- Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.
IT Helpdesk (10%)
- Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
QUALIFICATIONS AND EXPERIENCE
- Minimum Advanced Diploma or Degree in Information Technology or related field
- Some knowledge on the concept of User Experience (UX) Research & Design and Design Thinking Process.
- Passionate about Business Process Automation, Analytics and/or innovation.
- Experience with one or more general purpose programming languages
- Basic knowledge in visualization tools such as Power BI will be an added advantage
- Familiarity with Microsoft Platforms ,SharePoint ,Power Aps
- Basic Knowledge in System Administration and Networking.
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