Role Responsibilities
Responsibilities
- In conjunction with Application Support Managers, to provide technical support for all Standard Chartered local Applications including ATM/CDM network.
- To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting.
- To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
- Problem and change management – outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised.
- Security vulnerability management – MS patches, SVT outstanding issues, SEP management, standard build usage, BWAC and Aptra Applications.
Key stakeholders
- Country Technology Management and Business segments – CPBB and CCIB
Qualifications
- Bachelor’s Degree/Diploma in Technology or related field
Skills and Competencies
- Technical
Strong PC / Server applications skills
- In depth knowledge of client server technologies
- ATM/CDM technologies.
- Cloud knowledge
- Strong understanding of emerging technologies
- Strong will to achieve business objectives
- Project Management skills
- Microsoft Windows Technical skills
- Knowledge of a database product, (DB2/Sybase/SQL)
- Strong knowledge of market information systems and services
- Business knowledge and understanding
Role Specific Technical Competencies
- Windows O/S
- Linux / Unix
- Database Technologies – SQL, DB2
- ATM technology (BWAC/Aptra)
- Network knowledge
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