Primary responsibilities:
- Champion digital banking and determine opportunities for improving business processes through automation.
- Offer Level 2 Customer support for specific queries associated digital lending concerns that may involve but not limited to System, data management & underwriting decisions.
- Conduct sanity checks on the day to day operations of the Digital Lending Solutions as well as ensuring the resolution of issues are within the SLAs stipulated.
- Work closely with internal stakeholders and external vendors on validation of executed change processes with respect to Business Policy Rules and system enhancements.
- Use his/her customer experience and/or credit expertise to efficiently serve customers at every point of their lending journey and ensure prompt resolution to issues raised.
- Support with system user acceptance testing & offer Business Units support and training in all bank Digital Lending Solutions.
- Provide support and training continually to bank staff on new systems, products and policy updates.
- Monitor transactions and prepare regular reports detailing loans closed and funded through the online application process as well as applications taken through the digital channels.
Minimum requirements:
- Bachelors’ degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration.
- Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.
- Experienced in project management is an added advantage.
- In-depth knowledge of Central bank Prudential and Risk Guidelines.
- A team player with excellent interpersonal skills.
- Strong analytical skills and problem solving skills.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
