Role Purpose
- Handle leads generated from various sources, such as Direct Sales, Refer-a-Friend campaigns, Lead generators, social media, website, and other marketing campaigns. The Digital Sales Officer will contact clients, provide after-sale services, and ensure customer satisfaction through prompt and accurate responses to inquiries.
Main Responsibilities
Contacting Clients:
- Initiate outbound calls, emails, and messages to potential customers who have shown interest in our health insurance products.
- Engage in meaningful conversations, provide product information, and address any queries or concerns they may have.
After-Sale Services:
- Support existing customers by assisting with policy renewals, answering questions about coverage and benefits, and addressing any post-sale inquiries.
- Ensure a high level of customer satisfaction and retention.
Handle Incoming Customer Interactions:
- Manage incoming customer interactions through direct channels, including phone calls, emails, and chat platforms.
- Provide prompt and accurate responses to inquiries, resolve customer issues, and assist with product or service-related queries.
Documentation:
- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
- Document customer feedback, trends, and suggestions for continuous improvement.
- Ensure proper recording and organization of customer data in compliance with data protection regulations.
Compliance:
- Adhere to regulatory requirements, industry standards, and organizational policies during customer interactions and data handling.
- Maintain customer privacy and confidentiality while ensuring compliance with data protection regulations.
Key Competencies
- Excellent communication, presentation, and writing skills.
- Strong analytical skills and experience generating reports to show campaign results.
- Performance reporting and management
- Intelligence and Business Development skills
- Customer Service
Qualifications
- Bachelor’s degree in marketing, business, or related field
Relevant Experience
- 6 months of experience in a sales role with a proven track record of meeting/exceeding quotas
Method of Application
If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 25th June 2023. Only shortlisted candidates will be contacted.
