About the job
Avenews is an international fintech company with a growing footprint in Africa. We provide financing solutions to agribusinesses such as input suppliers, traders, aggregators, and processors.
Our goal is to close the financial gap that exists within the agriculture industry and provide the necessary financial services and tools that agricultural SMEs need in order to unlock their full business potential.
We are a multicultural, dynamic, innovative, and ambitious team that strives for success in everything we do. We have a fantastic team of talented individuals who all play a pivotal role in the success story of Avenews and we look forward to the exciting journey ahead, expanding Avenews within Africa and beyond.
Avenews has an exciting position available for a Field Officer (FO) who must be based in Nairobi.
What we require for the applicant to be successful:
- Manage multiple accounts for delinquency and debt collection
- Locate and contact debtors about outstanding obligations
- Manage client relationship ensuring payments are made on due date
- Must have experience in sales of loans; the ability to generate and manage leads
- Strong customer service and relationship abilities to keep the account active
- Report address changes and maintain files regarding debtors for correct and current contact information
- Ability to assist with implementation and deployment of services and solutions when and where required
- Candidate should be based in Nairobi
- Experience in debt recovery or in the digital lending space is an added advantage
Ideally the successful applicant will have the following skill set:
- IT savvy
- Demonstrated skill in negotiating and resolving conflict
- Ability to speak persuasively and listen critically
- Prioritise multiple tasks to ensure successful completion of each debt collection attempt
- Presentation and communication skills
- Time management
- Excellent interpersonal skills
- Trustworthy
- Ability to work independently
What the role will entail:
- Identifying new Agri SMEs that can be financed within your region
- Conduct client visits for debt collection and repayment follow up
- Create awareness of AGT financing products and solutions in the market where applicable
- Participate in marketing engagements within your region
- Provide support to agribusiness clients i.e. training, field assistance, demonstrations etc
- Maintain strong relationships with existing customers to ensure the user experience is positive
- Ensure superior customer service is offered at all times to all levels of clients
- Promptly identify and resolve problems directly impacting the client and escalate accordingly where required
- Achieve monthly/yearly KPI’s and liaise with the line manager to ensure a seamless service to our clients and end-users
- Timely reporting to line Manager, i.e. client engagements, leads, forecasting and travel etc.
In addition, their involvement and input may be required with:
- Internal country group crunch sessions on how to maximize revenue potential
- Penetration into new territories
- Providing support to other countries if/when required
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
