Purpose
- The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.
Primary Responsibilities
- Timely & accurate execution withdrawal & fund switch requests
- Confirming client account balances and banking details
- Make call backs to verify client’s debit instructions
- Debiting clients’ accounts and process payments end-to end
- Responding to any queries/complaints on withdrawals
- Preparation of letters to clients’ banks to facilitate payments
- Carrying out due diligence on the documents received to change bank account details
- Accurately process requests to change bank account details
- Preparation of monthly interest disbursements and standing order payments
- Ensuring adherence to payment operating policies, procedures and risk management
PERSON SPECIFICATION
Academic Qualification
- A minimum of Bachelors’ Degree in Business or in a related field.
Professional Qualification
- Progress towards relevant professional field (Added advantage)
Experience
- Up to one (1) years’ relevant experience.
Skills and Competencies
- Excellent customer service skills Strong interpersonal skills.
- Excellent written and oral communication abilities.
- Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
- Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
- Willingness to adapt to changing business needs
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
