Key Responsibilities
- Perform a variety of spa treatments incl. massages, facials, hammam experiences, and other wellness services.
- Provide consultations to guests including understanding the basic medical history to recommend the appropriate spa treatment or service for their individual needs.
- Responsible for booking appointments, managing the spa schedule, and keeping accurate records of client treatments and services provided.
- Deal with any guest complaints following the ILEAD procedure and inform superiors as appropriate.
- Ensure that all spa & gym equipment is in good working order, and that the spa is always well-maintained and clean.
- Uphold hygiene standards and follow health and safety regulations.
- Support the spa manager with creating a positive and motivating environment for the wider team with focus on development and excellent performance.
- Effectively carry out performance development conversations with team members following the organisation’s guidelines.
- Cover spa manager’s leave, taking on all their responsibilities as necessary and produce an effective handover at the end of that period.
- Keep up to date with new spa treatments, trends & techniques and actively seek to better yourself.
- Assist with planning of team leave schedules.
- Work on special projects and support other departments as requested by the spa manager.
Requirements and Skills
- At least 5 years’ experience in a similar role in a luxury hospitality environment.
- Qualified spa therapist through a diploma in beauty therapy or massage therapy.
- High standards of service excellence and passion for wellness in general
- Exceptional English language and general communication skills
- Ability to keep calm in stressful situations.
- Attention to detail & excellent organizational skills.
- Presentable and well-groomed with a professional demeanor
How to apply:
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Spa Therapist – Laikipia) to vacancies@corporatestaffing.co.ke before 22nd June 2023
