We are looking for a confident and self-motivated individual who is looking for a customer service & billing opportunity.
Job Requirements
- Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
- Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
- Knowledge of customer service principles and practices.
- Attained a C+ or higher in your KCSE
- Proficient in Microsoft Office.
Competencies and Skills Required
- Ability to observe confidentiality
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task and work under pressure
- Ability to work long hours
- Be self-motivated
- Be flexible and adaptable
- Exceptional interpersonal skills
- Can handle complaints in a cool manner and tactful
- Courteous
- Have an interest in helping people.
- Observation Skills
Job Duties and Responsibilities.
- Maintaining a positive, empathetic and professional attitude towards clients at all times
- Primary point of contact within the hospital.
- Investigate and respond to all customer enquiries promptly,directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints.
- Welcoming, receiving, guiding and directing the patients around the hospital.
- Filling and processing of application forms.
- Investigate and respond to all customer enquiries promptly.
- Escalate complex queries to the appropriate functional area.
- Carry out customer and product related document processing.
- Make customers’ experiences better by ensuring customer satisfaction.
- Communicating with customers through various channels.
- Develops and maintains strong relationships with customers by providing support, information, and guidance.
- Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
- Answer all incoming calls and redirect them or keep messages.
- Handling patients, referral sources, and administrative department inquires.
- Assisting the doctors in booking appointments for the next visit of the patient.
- Entering patient information into a customer information system
- Serving as a backup when other employees are out due to absent staff members.
- Any other duties as assigned.
How to apply:
Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Officer-Hospital) as subject to [email protected]to reach us not later than 14th June 2023. Only the shortlisted candidates will be contacted.
