What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller
- Answer email and texting inquiries in a timely manner
- Pre-arrival communication email templates
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintaining accurate records of guest calls to maintain data integrity
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Understanding of the hotel’s emergency procedures and dispatching as required
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Prior experience working with Opera or a related system an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Flexibility to work weekends and holidays as needed
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Adhere to Fairmont The Norfolk Grooming Guidelines.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
