Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.
Duties and Responsibilities
Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes
- To proactively support in management of the entire healthcare corporate and retail schemes by retaining, maintaining and expanding business
- Provide a dedicated and comprehensive service to these clients, acting as the primary point of contact on behalf of Madison and deliver the highest level of customer care
- Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
- To respond to all incoming queries and emails from clients/intermediaries.
- Support in renewal process and securing of renewals in our portfolio other than tender business unless where applicable
- Ensure accurate system entry/capture of medical benefits purchased
- Ensure timely and correct debiting of the schemes and the renewal/commencement premium schedules sent to the client
- Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
- Investigation:
- Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
- Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
- Achieve customer-focused decision-making using judgment skills and utilizing agreed authority levels.
- Participate in client visits with the intermediary where applicable
- Support on premium and excess collection
- Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. claims analysis report, member statements, etc
- Premium volume increase through organic growth by selling additional benefits and enhancements
- Assist in supervisory roles where applicable
- Hold forte for Senior Supervisor when he/she is away
Key Competencies
- Customer focus
- Continuous Innovation
- Ownership & Commitment
- Team Spirit
- Strong organizational skills
- Basic computer skills
- Excellent communication and multi-tasking skills
- Market Awareness
- Bachelor’s degree in Actuarial Science or Insurance related course
- Diploma in Insurance(Completed)
- Four years of experience in Healthcare Underwriting
Functional Skills
- Team leadership skills
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
How to apply:
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Tuesday 13th June, 2023.
