Operations Trainee (6 Months Renewable Contract)

Our Client is an outsourcing and technology services company for governments and diplomatic missions worldwide. They manage visa and passport issuance-related administrative and non-discretionary tasks for its client governments. In order to strengthen their team, the company is looking to fill the position of Operations Trainee in Mombasa Kenya

To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs)
Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application center.
Ensure that the entire process is completed within the mandated Turn Around Time
Assist Deputy Manager/Operations Manager in execution of WB Project
Adhere to the environment health and safety policy/objectives and guidelines of the organization

Bachelor’s degree in Business Administration or related field
French or any other foreign language will be an added advantage
Experience in dealing with Customers /Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Proven ability to organize, prioritize, and follow through to completion of multiple tasks, under strict deadlines and changing priorities.
Must have good oral and written communication skills which enable effective liaison with clients, other departments within the organization, subcontractors, and clients, and report directly to POL Superintendent.
Must possess administrative, organizational, and computer skills to include proficiency with Microsoft Office suite including (MS Word, PowerPoint, Excel, and Outlook).
Particular attention to detail, and good project management skill