Job Purpose:
Our client is a leading specialty retailer in the ceramic floor & wall tile market that seeks to hire an E-commerce Assistant Manager who will work closely with the webstore team and retail store staff to ensure that customers are getting their online deliveries on time and accurate information on products inquired about through our eCommerce website, email, or phone.
It will be also your responsibility to follow up on cold leads and missed opportunities by offering a better online service and ease of mind. You will also brief the customer so that they have a full understanding that they are buying the right product and suitable for the area the wish to use the product. You will be in charge of training and leading the sales team as well be making sure the sales targets are met every month.
Key Responsibilities:
- Working closely with the Webstore team on customer orders on a daily basis and following up on cold leads on our CRM system, Smart Sales, by email or telephone.
- Checking incoming payments and ensuring all paper work is in order and sent to the respective store dispatch managers.
- Calling transporters to get custom delivery quotes or to follow up ongoing delivery to the customers premises or delivery destination.
- Answering the phone in a professional and positive manner, getting the customer excited about the product and convert them to buy online.
- Processing sales on the company Smart Sales CRM, SAP system and sending the invoices to the customer and advising on delivery date and time.
- Training and coaching the sales team to improve their skills over the phone to be able to make customer convert and buy online
Required Qualifications and Competencies:
- A university/college degree in a computer or business-oriented field.
- A minimum 2 years experience in retail or an online sales environment required.
- Demonstrated ability to be a team player, able to work under pressure and multi-task efficiently.
- Working knowledge of a sales POS system would be an added advantage but not essential
- Knowledge of everyday computer applications and common Microsoft programs as well as simple computer trouble shooting and installation.
- Knowledge of using Microsoft Outlook, Word and Excel is essential.
- Ability to sell a product over the telephone and convincing customers to buy.
Method of Application
Interested and qualified? Go to Gap Recruitment Services Limited on www.careers-page.com to apply
