Requirements & Skills
- Excellent verbal and written communication skills
- Ability to think fast and logically
- Professionalism and dependability
- Willingness and ability to learn and adapt fast to work requirements
- Ability to maintain stable performance under pressure or opposition
- Willingness to travel both locally and internationally
- Customer focus
- Good understanding of Linux and Windows operating systems
- Excellent presentation skills and ability to demonstrate the workings of ERP software
- Knowledge in cloud computing and associated platforms and technologies
- Knowledge and good understanding of databases such as MySQL, PostgreSQL, MsServer, Oracle etc
- Skills and interest in internet research
- Graduate in IT, BIT, Computer Science, or related discipline
Key Responsibilities
- Providing comprehensive and accurate product information to customers
- Conducting comprehensive software demos to customers
- Gathering customer requirements and understanding their specific needs
- Deploying and configuring application instances and training customers
- Creating content around company’s solutions and managing email campaigns
- Providing proactive software support in person, via telephone and internet
- Creating different types of SQL reports using Fast Reports & Crystal Reports tools
- Providing Preparing software technical documentation and user guides
- The Customer Success Trainee will be expected to fulfil additional duties as assigned
How to apply:
If you are passionate about tech and find satisfaction in solving problems, please email your cover letter and resume to [email protected] with the subject ‘Customer Success Trainee’’. Application deadline: 15th June 2023
