About the job
Job Purpose/Mission
The Spa therapist shall carry out treatments on guests as per their request to the guests satisfaction. They shall carry out diverse beauty treatments from the spa menu.
Duties & Responsibilities
- Responsible for training all new spa attendants and ensuring all job requirements and standards are met.
- Knowledge of Spa Software Systems is an added advantage.
- Proficient with computers including Microsoft Office.
- Effectively resolve guest complaints and communicate.
- Coaching and evaluating spa team performance.
- Assist with monthly inventory.
- Maintain all guest supplies and assist in ordering as needed.
- Maintain retail area and check retail stock daily.
- Ensure adherence to quality improvement or corrective action plans.
- Ensure cleanliness of all spa and gym areas.
- Perform treatments, massages, pedicures, and manicures to guest satisfaction.
- May be required to perform spa services when and if needed.
- Perform other reasonable job duties as may be requested by the management.
- Relieve the Gym attendant and pool attendant as may be required.
Requirements
- Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies
- 1 year of working experience as a therapist
- Communication and customer service skills
- User-level computer skills
- Excellent written/verbal communication skills
- Excellent customer service skills
- Must be passionate about the Beauty, Health, and Wellness Industry
- Diploma in Beauty or related courses.
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