KONE Kenya is looking for a Maintenance Supervisor, to plan, manage and control the field service operations from a maintenance side and to set up and follow the maintenance plan. Reporting directly to the Field Operations Manager, we are looking for an energetic and enthusiastic person to be based in our Nairobi office. In this role, you will lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.This is a unique opportunity to join a team of professionals who thrive on great customer service. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
What You Will Do
- Take full ownership and lead the maintenance team to ensure safe, high quality and complete-on-time delivery of maintenance solutions;
- Represent KONE in interacting with customers and other stakeholders;
- Support the sales team in following up with sales leads and providing KONE service and technical experience;
- Be there for the maintenance team in solving and closing the open callouts and reacting in case of stopped equipment and or other safety issues;
- To lead the delivery of service according to the service contract requirements, time limits and the KONE quality standards and the according to local regulations;
- Prepare the overall maintenance program and resource planning;
- Manage the maintenance team including daily human resource management (absences, time sheet review/approvals) and report project progress (schedule, maintenance hours, fitter time sheets, budget and risk analysis) to the management team;
- Maintain accurate documentation and use the KONE tools available.
Are you the one?
- Hold a Diploma or higher in Mechanical or Electrical Engineering;
- Minimum 3 – 5 years’ experience in the relevant industry in a supervisory position;
- Experience in the elevator and escalator industry is preferred;
- Effective leader and coach with the ability to motivate a successful team;
- Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
- Ability to work together as a team and promote a harmonious environment;
- Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus;
- Excellent English communication.
What do we offer?
- Great dynamic team promoting a collaborative environment;
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work;
- Comprehensive learning and development programs covering a wide range of professional skills;
- Engaging job with position description and clear targets;
- Regular feedback through performance discussions;
- Opportunities for individual development;
- Mentoring and coaching programs;
- Flexibility, trust and respect;
- Value-based culture, behaviors and ethics;
- Sustainability and innovation;
- Working for a successful organization.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
