GeoPoll is the leading provider of mobile device-driven research, data collection, and analysis in emerging markets, providing full-service solutions to its broad client base. GeoPoll has experience administering surveys in more than eighty-five countries and conducts approximately ten million surveys annually in more than forty-five languages. With operations in Africa, Asia, Latin America, and the Caribbean, GeoPoll continues to grow and scale quickly.
GeoPoll adheres to the strictest ethical and research standards and employs highly rigorous methods and approaches to data analysis. Our surveys have been cited and analyzed in several highly respected academic journals, such as the Journal of International Development.
About this Job
GeoPoll is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Nairobi, Kenya. This position will be responsible for conducting remote telephone interviews using resources provided by GeoPoll at a Call Center located in Westlands, Nairobi. This is an in-person job. There are no remote options for this role.
Key Responsibilities
CATI Interviewing:
- Initiate calls to GeoPoll panelists and conduct live interviews in Swahili and English
- Input survey responses into the GeoPoll CATI Application
- Upload survey responses to the GeoPoll platform
- Manage survey sample and call sheets for personal work use
- Adhere to GeoPoll’s survey ethics, standards and best practices when conducting interviews
- Adherence to GeoPoll’s survey monitoring and quality control standards
Team Coordination:
- Maintain daily check-in calls and meetings with CATI Supervisor
- Attend project and operations trainings held by GeoPoll Project Managers
- Communicate project updates through meetings, email, and WhatsApp
Key Work Equipment
GeoPoll will provide an office workspace, Android tablet/phone, Headset, and SIM card to conduct CATI work. All work equipment will be distributed and managed by a direct CATI Supervisor.
Team Reporting Structure
The position will report to GeoPoll’s local CATI Supervisor based in Nairobi.
Qualifications and Skills
- 2+ years’ experience in Computer Assisted Telephone Interviewing (CATI) or Call Centers
- 2+ years’ experience with Microsoft Suite (Office, Outlook, Excel, Word)
- Fluent in both Swahili and English
- Extremely self-motivated and highly organized
- Strong verbal and written communication skills
- Ability to take initiative and develop other team members
- Ability to exercise good judgment and discretion in confidential matters
- Enjoys a fun, dynamic and challenging work environment within a start-up culture
EEO Statement
GeoPoll is an Equal Opportunity Employer. As a global organization, we embrace diversity, promote equity, and embrace inclusion. We foster a spirit of belonging for all throughout the company. GeoPoll does not discriminate based on race, religion, tribe, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications and merit.
How to apply
To apply please email a cover letter and resume (as a single file with YOUR NAME as the file name) to [email protected] with the job title in the subject line. Applications will be reviewed on a rolling basis, and the position will be open until filled.
