Key Responsibilities.
- Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
- Ensure real time status updates of all client requests across all service areas
- Work with sales/marketing staff to convert prospects into actual and satisfied users.
- Provide an exceptional customer experience to all clients – online, over the phone and in person
- Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
- Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
- Ability to examine online stores and successfully complete purchase requests
- Familiarity with the operations in the shipping industry, to include but not limited to, pick-ups, drop offs, Bill of Laden, Commercial Invoice, etc.
- Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
- Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
- Excellent customer service and able to professionally interact with customers in person and over the phone
- Able to quickly learn new programs and processes.
Key Requirements
- Bachelor’s degree in business, marketing, economics or related field.
- Experience and commitment to excellent customer service.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Experience using computers for a variety of tasks.
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
- Able to work comfortably in a fast-paced environment.
- Able to work with little to no supervision
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