Main duties/Responsibilities:
Delivery & Facilitation- 80%:
- Deliver priority inductions, upskill training, and project related training classes.
- Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.
- Ensure product and technical skills training are results oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.
- Assess all new recruits, liaising with management over the transition of trainees into operational teams.
- Work closely with HR to appropriately manage all trainees not performing to required standards.
Instructional Design & Performance Consulting- 20%:
- Partner with operations to assess training needs and implement appropriate solutions.
- Maintain operations induction curriculum.
- Update training materials based on policy and procedural changes.
- Perform ongoing validation of learning objectives and performance based assessments within programs.
- Assist colleagues within the team on training project design.
Scope and Dimensions
- Reporting directly to the EMEA Senior Learning Supervisor.
- No direct line management responsibilities.
- EMEA Learning and Development Team
YOUR PROFILE:
Experience and knowledges required:
Languages:
- English: C1 level written and spoken.
Knowledges:
- In-depth knowledge of healthcare processing claims systems and call handling systems.
- Ability to impart knowledge and develop skills to others.
- Experience of training design, delivery and evaluation preferable.
- Excellent presentation skills with ability to present information in a confident, creative and interactive manner.
- Ability to provide constructive feedback; work patiently and effectively with trainees of different experience levels, learning styles and cultural diversity.
- Ability to research, develop and implement new training and development programs.
- Ability to work independently and make effective decisions; coordinate multiple tasks and work effectively as a team member.
Preferred experience/education/professional qualifications:
- Previous training experience or certifictaion
- Coaching experience or certification
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
