Job Summary
To guide customers with their questions and addresses issues regarding products or services at the contact centre
Job Description
- Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
- Escalate All complaints/feedbacks triggered via calls to respective departments.
- Advise and guide prospective customers’ inquiries about FA medical products and services.
- Respond to the insured customers about benefits inquiries.
- Guide the insured customers about their benefits, service provider and other related matters.
- Negotiate with service providers for sustainable costs containment.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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