WHO WE ARE
We are a local, leading Pan African organization with an all-tier client base across seven countries. With 22 years of experience in providing software solutions to the insurance business, we consider ourselves a strategic partner to the industry, providing thought leadership, advisory services, personalized customer relations, and customized products to all our clients. Our consultative approach and belief in face-to-face interactions make us be within reach of our clients, improving our response time and ultimately delivering unique niche products that deliver business strategies and opening horizons for future growth.
We want you to join our team on this remarkable journey.
ABOUT YOU
You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.
ROLE SUMMARY AND RESPONSIBILITIES
Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts
Delivery Role Responsibilities
- Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.
- Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
- Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios
- Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work
Support Role Responsibilities
- Incident Management: – Assist in first line diagnosis of incident/service request details
- Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales
- Incident Management: Assist in keeping users informed of progress & solution provided
- Incident Management: Assist in closing all resolved incidents, requests, and other calls
- Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
Knowledge
- Broad, generalist knowledge of core elements or concepts within their role
- Focus on learning existing tools, resources, and processes at Turnkey Africa
Delivery
- Develops productivity skills by learning and refining working style and time management
- Capable of taking well-defined sub-tasks and completing them
Leadership & Communication
- Effective in communicating progress to the team
- Asks for and accepts feedback graciously; eager to find ways to improve
Behavioral Competencies
- Teamwork & Communication-Values team success over individual success
- Curiosity & Passion -Continuously improve (self and team)
- Professionalism & Passion -Holds yourself and others accountable
- Customer Focus- Thinks about the business impact
Skills and Qualifications:
- A degree-level qualification in information technology, computer science, or similar are highly regarded in this field
- Have certification in information technology or software Business analysis
- Knowledge of Insurance and/or accounting will be an added advantage
- Understanding of software development methodologies
- Understanding of business process modeling
- Demonstrated ability to define requirements, design, configure, and test software products
- Experience with TurnQuest Insurance Suite will be an added advantage
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
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