SMG’s network and infrastructure team is looking for a Desktop Support Technician with expertise in troubleshooting user machine problems. You will be surrounded by a professional, highly skilled team so there will be plenty of opportunities for on-the-job knowledge sharing and career advancement.
✅ Primary Responsibilities:
Providing first and second line support, responding to PC support issues. Support may be provided, over phone, email, chat, or ticketing system
- Ability to prioritize, multitask and be detailed in their work
- PC and account setup for new SMG employees, and refresh/migration of hardware on a fixed cycle
- Create and update documentation and follow standard operating procedures
- Working with Network and System Administrators where cross-team collaboration is required
- Be motivated to expand their skill set as SMG’s technology platform expands
- Work independently, and as part of a team
- Other duties outlined by the Director, Network & Infrastructure
✅ Qualifications
- Associates degree or equivalent work experience or certification
- Minimum of 3 years’ work experience in a Desktop Support role
- Moderate experience supporting Windows10 in a hands-on business environment
- Experience supporting Microsoft Office & Office 365
- Basic Active Directory experience
- Ability to track assets and manage PC refresh cycles
- Support IOS and Android devices
✅ High Performers
- Solves Problems
- Plans and Organizes
- Possesses Urgency
- Communicates Effectively
✅Why apply
- Be a key decision maker in the business – high autonomy
- Fully Remote, permanent, fulltime
- Unlimited PTO
- 14 weeks parental leave
- Equal opportunities employer – we celebrate diversity
✅ The Company
SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
