The role will set and implement appropriate recovery strategies in line with the Sacco processes, policies and procedures.
Key Responsibilities
- Ensure focussed attention on and close monitoring of the performance of delinquent loans and proactively action the same.
- Developing, documenting and implementing new recovery strategies.
- Identifying, assessing and evaluating risk areas in recovery and making appropriate recommendations for improved collections of SACCO’s funds.
- Identifying key risks that are associated with collaterals, assessing those risks, and establishing the best practices to counter and ensure effective collections.
- Ensure delinquent loan recovery processes meet targets.
- Working with other players in the market with a view to enforcing recoveries from members with default.
- Ensuring timely delivery of recovery schedules to different payroll centres.
- Preparing accurate and timely monthly reports, clearly indicating performance and delinquency levels.
- Loan default management – ensure timely collection and recovery of Society’s funds.
- Management of CRB listing and ensure loans are listed appropriately, information sharing and reference.
- Debt collection management including effective allocation of accounts for debt collection, reviewing debt collection performance both internal and external and making necessary recommendations.
- Ensuring the loan recovery officers adhere to the default management policy on recoveries.
- Managing customer queries and complaints within set turnaround time and service level agreement (SLA).
- Ensure timely communication to members with regards to loan repayments and recoveries.
- Ensure call visits are conducted as maybe appropriate.
- Attend to escalated complaints in a timely manner.
- Ensure efficient management of external service providers and timely renewal of all SLAs.
Requirements
- The successful candidate must have 5 years’ experience in a financial institution, 3 of which must be in debt recovery.
- Bachelor’s Degree from a recognised university
- Diploma in cooperative Management / ACCA/ CPA(K)
- Membership to relevant professional body with good standing i.e. ICPAK
Skills
- Analytical and report writing skills
- Financial and credit risk knowledge
- Great communication skills
- Negotiation and remedial management skills
- Team player
- Planning and organisation skills
- Commercial and industry awareness
How to Apply
Interested candidates should email their updated CV and Cover letter in pdf format to recruitment@ushurusacco.com and copy Hr@ushurusacco.com to be received by 17th May 2023. Clearly indicating the job title.
