Job Summary
We are looking for a customer service representative available from 7am-4pm U.S. Central Time. This is 3pm-12am in Nairobi. You will be responsible for answering customer questions via email, corresponding with vendors, order entry, and various administrative tasks.
- Minimum Qualification:Bachelor
- Experience Level:Mid level
- Experience Length:3 years
Job Description/Requirements
We are an automotive parts business based in the U.S.A. We are looking for a reliable, smart, and friendly individual who can provide top-notch customer service. This includes friendly and reliable communication, ability to solve problems. You must have a reliable internet connection and available to work Monday-Friday, 7am-4pm U.S. Central Time.
You may work from home, as long as it’s free from distractions.
Here’s a day in the life:
• Start work by catching up on customer emails. Most customer communications consist of: “does this part fit my vehicle”, wants to return a part, “where’s my order?”, order cancelations, etc.
• Manually process open orders so that they ship ASAP
• Email vendors to check for late tracking numbers, check order status, etc
• Look at online vendor catalogs to see if we carry a part a customer is looking for
• Regularly check for open orders, new customer inquiries, etc.
• Keep customers happy!
Here’s who we’re looking for:
• Reliable! If you miss a day of work, the owner has to step in and do your job. We are a small company, so your job & reliability has a direct impact on others
• Customer service experience is a plus, but not required
• Fluent written English skills
• Available Monday-Friday, 7am-4pm U.S. Central Time
• Friendly, punctual
• Ability to get things done and solve problems
• Someone that can document training & processes, create a guide for when we hire more customer service reps
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
On the last question, the best name for a dog, the answer is Frankie. Applications that do not answer Frankie will be automatically denied.
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