Responsibilities
- User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
- Installation & Configuring – Installation and configuration of both ICT software and hardware
- Application Support – Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
- Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
- End–user Training – Provide training on all Bank applications and hardware.
- Record keeping – keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
- Team Player – Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
Reporting
- Provide reports on projects, activities, issues, incidents, meetings and others.
- Perform any other duties reasonably requested by the Supervisor
- Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
- Efficiency in managing the Bank’s computing hardware
- Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
- Speed of escalation of nonperforming tools/solutions
- Training and support to users
- Efficiency in deploying and configuring applications on users’ desktops
- Timeliness (within defined timeframes) of assistance provided to staff
- Responsiveness in the event of an incident and its management.
- Incident occurrence and resolution reporting
- Advanced knowledge and competence in the computing environment
Qualifications
- Bachelor’s Degree (or equivalent) in IT/Telecommunications
- Possession of IT vendor certifications such as MCSE, CCNA etc
Experience
- 6 years working experience.
- Four – five years’ experience in a computing work environment.
- Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
- Knowledge of programming tools is an added value
- Excellent spoken and written English is required.
- Working knowledge (spoken and written) in French is an added-value.
