About the job
We seek an energetic, upbeat, professional Customer Service Associate to join our growing team. This important contributor will play a critical role in the interaction between our client and its current and prospective customers and must have a customer-first mindset. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be nimble and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator. We are a fast-paced, dynamic, and growing business with lots of innovation and change, and we are looking for like-minded people to join our team!
Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us; the ideal person will enjoy helping customers with various inquiries.
To effectively complete all these tasks the best candidate will be organized, pay close attention to detail, work productively, communicate with customers and internal employees, and be a willing learner. This position requires someone with high energy that is excited to help customers daily.
Major Responsibilities:
- Answer many phone calls, emails, and chat messages promptly, accurately, and courteously daily.
- Track orders promptly and accurately.
- Recognize and respond to cross-sell opportunities presented in order calls or email requests.
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assist with order verification, damaged/lost package claims and reshipments.
Qualifications and Requirements:
- Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
- Must be willing to work 7:00 am to 4:00 pm Eastern Standard Time
- Must have at least 6 months of experience working remote
- Must have at least two years of experience in customer service providing support through email, calls, chat and social media.
- Must have 1-year of experience working with Zendesk or a customer service ticketing system
- Must have strong computer skills and strong data-entry/keyboard skills.
- Must have experience working with metrics such as handling time, quality assurance and more
- Must be willing to work overtime hours and weekends during holiday seasons
- Must be able to communicate in English, verbally and in writing effectively. Bi-lingual is a plus!
- Ability to manage and resolve conflict quickly and professionally.
- Must be highly organized, with excellent attention to detail.
- High school degree, GED, or equivalent work experience.
- Must have a customer-first mindset which is measured through customer experience feedback.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
