JOB PURPOSE
Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.
KEY RESPONSIBILITIES
- Driving customer recruitment for micro business customers.
- Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team
- Delivery of exceptional performance through the micro business team.
- Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.
- Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
- Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
- Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
- Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.
- Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
- Monitoring performance against set targets.
- Conducting customer engagement initiatives like financial literacy, coaching and mentorship
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Holder of bachelor’s degree in a business-related field.
- Thorough knowledge of MSME banking product and policies.
- Minimum 3 year working experience in the same position
- Professional banking qualifications will be added advantage
- Knowledge of lending products and prudential guidelines.
- Ability to lead teams and deliver business results.
- Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
How to apply:
Candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: [email protected]. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 4th May 2023. Only shortlisted candidates will be contacted.
