Major Responsibilities
Technical Coordination (60%)
- Coordinates with different departmental teams to drive better business outcomes
- Stakeholder-based analysis and planning, and network mapping alongside Product Lead. Promotes equity in development, enhancements, and support across teams with multiple conflicting interests.
- Develops requirements definitions for new tasks in Jira and contributes alongside the product lead toward defining Product Epics
- Collaborate with the product lead to establish priorities, and convert roadmap features into manageable user stories and implementation plans for long-term epics
- Creates detailed business analyses, outlining problems, opportunities and solutions
- Creates scoping documentation alongside Product Lead and Product Specialist to help set actionable, ticket based development goals
- Creates thorough, and clear conditions of satisfaction for developers and product implementation teams to improve understanding of each task’s deliverables.
- Coordinates with Signpost project teams alongside Product Teams to sequence tasks, set priorities, and define new problems or features
- Analyze Signpost support queues in Zendesk. Manage relationships with teams to further define issues alongside country teams. Follow up with teams to convey technical progress, updates, barriers, and next steps.
- Manages relationships with teams for resolving troubleshooting and bug fixing
- Helps design, document and maintain process changes and enhancements.
- Actively participate within the established Agile Scrum project management framework, and contribute to the adoption of this culture within the technology team
Data Analysis (25%)
- Gather and analysis business systems data to identify best approaches to technical program growth
- Create and edit reports and visualizations to draw insights on system data from Google Analytics website troubleshooting data, Google Search Console, and custom Content Management technology to proactively suggest feature updates and bug fixing
- Work alongside Signpost measurement officer to identify business improving analytics for country teams
- Report and analyze core product data and analytics on a bi-weekly and monthly basis
Business Quality Assurance (10%)
- Test business processes and recommend improvements
- Collaborate with Quality Assurance Analyst to identify and define system bugs as well as bug fixes to clarify priority for the development team using data-based decision making.
- Monitor automated integrations with other systems and suggest improvements and/or escalate issues to the appropriate support
Product Administration (5%)
- Access, create, and edit business rules (automations, macros, SLA service targets, triggers, views) in Zendesk and Jira
- Maintains a log of Signpost related costs and pricing for tools and implementation cost considerations for level-setting.
Key Working Relationships:
Reports to: Product Lead, Signpost
Essential Qualifications:
- 5-7 years experience as a Business Systems Analyst, or systems focused professional in a technology or nonprofit systems environment
- At least 4 years experience in an agile-scrum technology environment
- Proven ability to apply data to derive actionable insights and define solutions to improve processes or technical features
- Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment across time zones and geographies;
- Communicative, innovative, and problem solving demeanor;
- Ability to develop positive relationships with local and remote staff; customer service oriented
- Ability to work independently with remote supervision
- Mission oriented and dedicated to serving on a tech for good project with unique challenges
- Required: Data proficiencies enough to find data anomalies and determine potential root cause(s).
o Preferred: Google Analytics, Google Search Console, Kumu, Facebook Analytics, Zendesk, Power BI, Monday, and other reporting skills - Required: Excellent oral and written communications skills (English)
o Preferred: Spanish and French language skills. Arabic is nice to have - Required: Experience with Agile, JIRA, and other core business analysis competencies
Desired Qualifications:
- Preferred: Experience with Google Cloud, Google Search and Search Engine Optimization
- Preferred: Experience with process modeling and business automations in Zapier, PowerAutomate, Zendesk, Salesforce
Working Environment
This role may require working describe mode of working remotely across multiple time zones. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled hours.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
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