Assistant head of call center- jiji

We are looking for an Assistant Head of the Call Center to manage and assist in the day-to-day operations of our call center.

Why Join Jiji?

1. Competitive Salary plus extra bonus for good job done monthly
2. Staff transport to and from work
3. No dress code
4. Monthly office parties, out of office experience for monthly best performers

As an Assistant Head of Call Center you will be required to:

1. Assist Head of Call Center to manage the day to day Call Center Operations
2. Assist in product training of all call center representatives
3. Assist the Head of Call Center in establishing and setting goals for the call center representatives
4. Preparing reports and analyzing call center data to improve processes
5. Assist Head of Call Center to come up with motivational strategies and rewards to improve and sustain morale of the call center representatives.

Qualifications and Skills

1. Bachelor’s degree in business, communications, or related field
2. Have at least 1 year experience as an Assistant head of Call Center or Team Lead
3. Proven ability to manage team to achieve desired results
4. Excellent communication, interpersonal, and leadership skills

How to apply:

Interested?
Please submit your CV to [email protected] using the job title as the subject line Assistant Head of Call Center as the Subject.