Position Summary
The Network Support and Software Engineer position will be entrusted with the overall responsibility of leading software development, procuring network equipment and managing subcontractors involved with network installation. The role holder will also be in charge of configuring firewalls, routing and switching to maximise network efficiency and security in the Kenya office and schools and support the IT requirements of selected Foundation programs in the region as needed e.g. The Pharo Diagnostic Centre in Assosa . He/She will take the lead in setting up and maintaining networks within the organisation in Kenya and offer day to day support to users. As such, they need to have good troubleshooting skills and be able to collaborate with other employees to resolve issues.
Functional Relationships: Chief Technology Officer, Regional IT Manager Somaliland, IT Assistant, Nairobi HQ staff and Assosa staff.
Key Duties and Responsibilities
- Install, support and develop Laboratory Information System (LIS) written in PHP, MySQL, and node-js.
- Maintain and develop SharePoint sites.
- Automate processes using forms and lists via Power Automate and other tools.
- Install and maintain network and desktop infrastructure.
- Provide first line support on all software and hardware issues to Nairobi HQ staff.
- Manage issue ticket creation and IT asset tracking.
- Create automated build processes for laptop and desktop deployment.
- Work on data classification and data leak prevention setup.
- Manage service provider and vendor communications for local site.
- Communicate technical information, verbal and written, to a wide range of end-users and clients.
- Manage on-premises server room infrastructure.
Qualification Requirements
- Bachelor’s degree in computer science or equivalent certifications are a plus.
- Programming experience is a must have.
- Desktop and networking experience is an added advantage.
Behavioural Competencies
- Great attention to detail and a flexible approach to work.
- High professional and ethical standards.
- Structured and process oriented.
- Excellent time-manager who can balance multiple priorities.
- Motivated to learn and perform and not afraid to ask questions.
- Keeps informed of new trends, skills, and practices in technology.
- Good communicator and comfortable to work in a team environment.
