Roles and Responsibilities
Care and Coordination:
- Deliver virtual healthcare services as required in the organization for TIBU Health Clients, including but not limited to consultation, triage, wellness services, follow-ups, and prescriptions as clinically indicated.
- Interpret Lab results, Diagnose, and give TIBU Health clients feedback, health education, and advice on health matters as per Ministry of Health and International guidelines, as adapted by TIBU Health.
- Ensure that excellent customer service is delivered to patients through excellent communication, timely treatment plans, patient referral, and professional care.
- Conduct follow-up sessions with TIBU Health Clients of Home/ Office Care or within an innovative program of care including and not limited to Wellness and the Chronic Disease Management Program (CDMP).
- Collaborate with clinical staff and patient representatives to facilitate safe and effective clinical virtual consultations.
- Vetting referrals and coordinating with the logistics team to ensure the proper patient referral process is implemented within the TIBU Healthcare system and with external providers.
- Continuously liaising with the customer experience team and logistics team on the status of service delivery when on duty.
- Developing schedules that ensure all patients are followed up on the scheduled date and time as per clinical guidelines.
- May be called upon to deliver in-person healthcare services across the service delivery channels at home, in the office, or in the clinic as required.
Quality:
- Deliver quality care per Ministry of Health and International guidelines as adapted by TIBU health, and undertake performance reviews as prescribed by the supervisor.
- Work with supervisor to develop and maintain telemedicine key product indicators with the aim of ensuring quality standards are achieved in triage calls, patient satisfaction, etc.
- Deliver quality and complete assignments with clear documentation for TIBU Clients.
- Ensure timely submission of well-filled-out insurance claim forms to TIBU Health Clients and Finance team.
- Work closely and collaboratively with service delivery, nursing, programs, and laboratory departments to implement shared protocols as part of multidisciplinary teams.
- Participate in developing CMEs and grand rounds for continuous medical education; attendance of TIBU Health CME meetings is mandatory.
- Adhere to quality standards as indicated in the TIBU Health Quality Manual.
- Participate in root cause analysis meetings as required.
Capacity Building:
- Identify technology gaps, propose software solutions, and identify novel and innovative ways to improve the patient journey and experience across platforms.
- Recommend new service lines, services, and innovative approaches to Health Service delivery.
- Identify and propose tools and materials needed for the service delivery team.
- Work with programs team, logistics, and clinical care coordination lead to test, implement, and grow innovative programs.
Requirements:
- Diploma in Clinical Medicine.
- At least 4 years’ experience working in a clinical setting.
- Basic experience working as a telehealth service provider will be an added advantage.
- ACLS/BLS certification (desirable).
- Must have working computer skills including MS Word and Excel.
- Certificate of Registration from the respective professional regulatory body.
- Valid Professional Practice License.
- Good verbal and written communication skills.
- Organizational skills to prioritize workload and meet deadlines.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
