Customer Service Jobs In Kenya.
Relationship Officers Job – Operations & Customer Service – RO-OPS&CS 04/23/HRD , SMEP BANK.
The job holder will be responsible for processing customer instructions relating to Cash, Cheque and Digital Banking Channels transactions, growth of Non-funded income and ensuring compliance to Operational processes and procedures. They will also champion the delivery of excellent customer experience within the unit.
Qualifications and Competencies
- A minimum grade of C+ (plus) in KCSE
- An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized institution.
- Knowledge in Relationship Management, Project Management, Process Reengineering, Digital Channels Management as well as relevant experience in the Banking sector will be an added advantage.
- Good customer service skills
- Proficiency in ICT with good data entry skills is mandatory .
- Ability to analyze and interpret both customers’ and financial statements.
- Clear understanding of microfinance/banking industry is an added advantage.
- Possess good risk management skills.
- Good interpersonal & communication skills with excellent customer service skills.
- A team player with the drive to improve performance.
- Self-driven and possess the ability to work with minimum supervision.
- Ability to work independently under minimum supervision.
- Strong Christian values, commitment, and passion for the transformation of the population.
- Aged between 24 and 30 years.
How To Apply
The full job profile is also on the website and qualified and interested candidates who meet the criteria should download the “Job Application Form” available on the website and send their filled applications to [email protected] on or before Friday 28th April 2023. Only shortlisted candidates will be contacted.
