Key Responsibilities
- Receive all inbound calls and offer support to customers questions and queries
- Assist customers in case of queries
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
- Communicating and coordinating with colleagues as necessary
- Give customers a remarkable experience worth talking about
- Reach out to customers and leads to create deep and lasting relationship
- Meet the monthly customer reach target
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction
- Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
- Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
- Meet sales targets and call handling quotas
- Collect testimonials from customers and provide any insightful feedback to management to develop our brand
Qualifications and Requirements
- Diploma in a Business related course with bias customer care
- Must have at least 3 years’ experience in a role with customer relations
- Extremely strong interpersonal skills and outgoing personality
- Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
- Ability to analyze data and proactively identify and address issues with customer accounts
- One must be 25 years and above
- Good oral and written communication skills
- Team player
- Computer proficiency
- Customer service orientation and commercial awareness
How to apply:
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Cusomer Care Executive) to [email protected] before April 24, 2023
