We are looking for a dynamic, forward-thinking and pro-active Housekeeping and Laundry Supervisor responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Housekeeping. Be part of a team focussed on driving successful business results.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
- To manage the daily activities of the housekeeping department to include appropriate cleaning of the Guest Bedrooms, Lobby area, Washrooms, Bars, Restaurants and all Public areas and Laundry.
- To Manage guest requests, including VIP amenities and communicate with the relevant team members
- Responsible for the Performance of Guest Room Attendants and Public Area Attendants.
- Organise and facilitate the cleaning of the Guest Bed rooms every day.
- Developing and putting into operation the current system and technical advancement in Floor and Laundry operations.
- Formulating washing formula for stained loads and reclamation processes.
- Ensuring the washing of linen and uniform as per the laid down Ibis Styles Hotel standard.
- Maintenance and upkeep of all the laundry equipment.
- Co-ordinating with the Engineering Department about routine maintenance of the equipment.
- Preparing Annual Laundry Budget whilst liaising with the EH.
- Develop new methods for increasing laundry efficiency.
- Coordinate with the maintenance team for machinery repair.
- Overall controlling and supervision of the Department.
- Training and coordination with different Departments.
- Record and monitor Housekeeping cost.
- Make reports and recommendations when required.
- Oversee the laundry equipment preventive maintenance program.
- Approve distribution of linen to guestrooms and food and beverage department areas. Responsible for the cleanliness of guest rooms, corridors and lobby area of the floor.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Assist other Departments wherever necessary and maintain good working relationships.
- Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Guest Room Attendant’s carts and closets to ensure the quality of work of the Housekeeping team.
- Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Must be able to perform all Guest Room Attendant and Public Area Attendant duties and check a minimum of 28 Rooms every day and log them in the inspection sheet.
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
- Actively participate in daily briefing, daily warm up and department meetings
- Direct, Mentor and supervise all Laundry staff.
- Prepare and Manage the Housekeeping staff duty roster.
- Train and Develop the Housekeeping staff and orientate new Team Members.
- Manage the uniform of all the Team Members and ensure they are properly laundered and maintained.
- Execute other duties as assigned by the Executive housekeeper.
- Conduct weekly departmental meetings with Housekeeping Team Members.
- To ensure that staff uniforms records are well kept and inventory done monthly.
- To ensure guest laundry are done in a timely manner.
- To ensure that the Housekeeping Budget is under control and well managed
- To ensure the cleanliness and maintenance of the Hotel
- To uphold the highest standards of cleanliness, safety and conduct
- To ensure proper maintenance of all laundry equipment, make arrangements, for repair, and /or replacement of damaged equipment
- To action and implement a preventive maintenance policy for all areas of responsibility
- To implement and maintain an effective and secure guest property lost/found system
- To prepare, check and monitor departmental forecast and rota
- To control costs through correct stock usage, storage, rotation, par stock levels maintained, purchase order systems and minimising wastages
- To ensure there is a monthly stock take and action any discrepancy
- To be financial aware and understand how the role impacts the hotel profit and loss account
- To ensure that all potential and actual hazards are reported immediately and rectified
- To be conversant with all departmental fire emergency procedures
- To monitor competitor and potential competitor products and services and to communicate such matters to management team
- To maintain the correct level of linen by monitoring and recording daily levels, recording rejected linen and monitor damaged stock costs.
Your experience and skills include:
- Diploma Holder in Hotel and Institution Management or Qualified Certificate Holder in: House-keeping and Laundry, high School Certificate or Vocational Training.
- Minimum of 2 years’ experience working as a Housekeeping and Laundry Supervisor Fluency in English
- Proficiency in Microsoft Office Software: Word and Excel
