Job Description
The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
Job Responsibilities
Greet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glassesInform customers about the day’s specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using a POS ordering software,order slips or by memorizationCheck customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beveragesCommunicate order details to the Kitchen StaffServe food and drink ordersCheck dishes and kitchenware for cleanliness and presentation and report any problemsArrange table settings and maintain a tidy dining areaDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulationsProvide excellent customer service to guests
Requirements:
Proven work experience as a Waiter or WaitressHands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)Basic math skillsAttentiveness and patience for customersExcellent presentation skillsStrong organizational and multitasking skills, with the ability to perform well in a fast-paced environmentActive listening and effective communication skillsTeam spiritFlexibility to work in shiftsHigh school diploma; food safety training is a plus
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