About the job
TransUnion’s Job Applicant Privacy NoticeWhat We’ll BringAt TransUnion, a leader in the information services industry, we’ve made a habit of impacting our clients through creative solutions as we leverage our collaborative approach across this global firm. Our commitment to technology is second to none. We constantly encourage new ideas and new thinking from our employees, which in turn assures our continued growth. Our Johannesburg Infrastructure team is looking for a Desktop Engineer.What You’ll BringIn this critical role, you’ll be responsible for working with different business units to develop the engineering design that supports the business and operational requirements for standard systems or enhancements to existing systems.To build your own technical and professional skills, you will proactively seek out on-the-job training from senior leadership and other resources in the company.Impact You’ll MakeSupport
- Applies technical abilities to recognize, research, isolate, and resolve basic hardware and software problems.
- Monitors system performance and capacity and provides input for needed expansion.
- Provides support to local and remote end-users by taking the necessary steps to investigate, troubleshoot, and resolve problems.
- Handles general upgrades and troubleshoots various hardware platforms.
- Audits and maintain hardware and software inventory.
- Conducts updates of management information systems, including asset management, time tracking and other systems.
- Participates in 24-7 on-call production support activities based upon documented support procedures.
- Escalates more complex issues to higher levels and management.
- Configures hardware and software for the corporate and production infrastructures.
- Coordinates moves, adds, and changes within the relevant technology infrastructure.
- Performs maintenance and release upgrades on a timely basis.
- Implements security hardening measures on hardware installations.
- Participates in enterprise-wide software rollouts.
- Keeps technical management informed about progress, problems and activities.
- Keeps peers informed about changes, improvements, etc. that may affect them.
- Uses knowledge of relevant product offerings and support policies to provide technically accurate solutions.
Analysis
- Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
- Monitors system performance and capacity and provides input for needed expansion.
- Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.
Requirements
- IT Diploma OR Latest MCSE/A+/N+ Certifications
- 2 years relevant experience
- Microsoft SCCM support experience would be preferred
- Knowledge of patching regimes and upgrading software packages would be an advantage
- Must have first line user support experience in a corporate environment of more than 100 users
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