Job description
- Manage our various organic order channels (walk-in customers, orders received via calls/WhatsApp/ANDO Food Delivery App)
- Taking food and beverage orders from customers and ensuring professional, fast and friendly service delivery.
- Managing guest communication through our sales channels.
- Liaising with Operations & Culinary to resolve guest issues.
- Managing dispatch of orders with culinary staff and riders.
- Up selling and suggestive selling products
- Reconciling guest payments and riders remittances.
- Analyse our internal dashboards and be able to notice trends within the feedback, identify problem areas and relay that feedback back to the department lead.
- Work closely with the Branch Manager to review operational metrics. Work towards continuous improvement of various metrics.
Requirements
- 2+ years work experience in the F&B industry at restaurants such as ArtCaffe, Java House etc
- Customer service mind-set
- Attention to detail
- Hungry for growth
- Loves food
- Hustle
- Good communication and networking skills
Method of Application
If you feel you would be a suitable candidate for this position, please reach us on our email address [email protected] with a copy of your CV and your availability as soon as possible. Applications and interviews will be booked on an on-going basis and applications will be closed once all vacancies have been filled.
