Housekeeping Manager – Homa Bay
The Housekeeping Manager is responsible for directing and overseeing the operational needs of the Housekeeping Department. The successful candidate will coordinate the activities of the housekeeping sections including, maintenance, laundry, Cleanliness, and Infection control.
Key Responsibilities:
- Manage and coordinate operations in all the units including delegation of duties, allocating tasks and monitoring services.
- Develop and review budgets for all the sub sections.
- Formulate and implement policies for all the sub sections.
- Set work plans for the housekeepers in collaboration with the user departments.
- Review cleanliness of the hospital with periodic spot checks and act accordingly.
- Act upon results of hygiene audits to improve cleanliness.
- Promote patient comfort within the patient rooms.
- Monitor supplies management within the unit including Laundry.
- Periodically audit the linen stock records to ascertain requirements.
- Ensure waste segregation is handled in line with the waste segregation policy.
- Inspect facilities periodically to determine problems and necessary maintenance measures.
- Ensure proper inventory of all the machines is well kept and reports given quarterly.
- Track all the maintenance schedules for all the machines and ensure it is adhered to.
- Prepare weekly maintenance schedules and allocate work.
- Supervise the work of external servicemen during installations, repairs or maintenance.
- In collaboration with Biomedical Engineer, formulate maintenance budgets and ensure compliance
- Participate in coordination of projects like renovations and internal constructions.
- Ensure adherence to quality standards and health & safety regulations.
Job Requirements
- A holder of a Degree/Diploma in Hospitality Management or its equivalent.
- At least two years of housekeeping management experience in hospital environment
- Good understanding of the Infection Control Procedures
- Excellent interpersonal skills
- High customer service and quality attitude
- General business acumen
Housekeeping Manager – Kakamega
The Housekeeping Manager is responsible for directing and overseeing the operational needs of the Housekeeping Department. The successful candidate will coordinate the activities of the housekeeping sections including, maintenance, laundry, Cleanliness and Infection control.
Key Responsibilities:
- Manage and coordinate operations in all the units including delegation of duties, allocating tasks and monitoring services.
- Develop and review budgets for all the sub sections.
- Formulate and implement policies for all the sub sections.
- Set work plans for the housekeepers in collaboration with the user departments.
- Review cleanliness of the hospital with periodic spot checks and act accordingly.
- Act upon results of hygiene audits to improve cleanliness.
- Promote patient comfort within the patient rooms.
- Monitor supplies management within the unit including Laundry.
- Periodically audit the linen stock records to ascertain requirements.
- Ensure waste segregation is handled in line with the waste segregation policy.
- Inspect facilities periodically to determine problems and necessary maintenance measures.
- Ensure proper inventory of all the machines is well kept and reports given quarterly.
- Track all the maintenance schedules for all the machines and ensure it is adhered to.
- Prepare weekly maintenance schedules and allocate work.
- Supervise the work of external servicemen during installations, repairs or maintenance.
- In collaboration with Biomedical Engineer, formulate maintenance budgets and ensure compliance
- Participate in coordination of projects like renovations and internal constructions.
- Ensure adherence to quality standards and health & safety regulations.
Job Requirements
- A holder of a Degree/Diploma in Hospitality Management or its equivalent.
- At least two years of housekeeping management experience in hospital environment
- Good understanding of the Infection Control Procedures
- Excellent interpersonal skills
- High customer service and quality attitude
- General business acumen
Housekeeping Manager – Migori
The Housekeeping Manager is responsible for directing and overseeing the operational needs of the Housekeeping Department. The successful candidate will coordinate the activities of the housekeeping sections including, maintenance, laundry, Cleanliness and Infection control.
Key Responsibilities:
- Manage and coordinate operations in all the units including delegation of duties, allocating tasks and monitoring services.
- Develop and review budgets for all the sub sections.
- Formulate and implement policies for all the sub sections.
- Set work plans for the housekeepers in collaboration with the user departments.
- Review cleanliness of the hospital with periodic spot checks and act accordingly.
- Act upon results of hygiene audits to improve cleanliness.
- Promote patient comfort within the patient rooms.
- Monitor supplies management within the unit including Laundry.
- Periodically audit the linen stock records to ascertain requirements.
- Ensure waste segregation is handled in line with the waste segregation policy.
- Inspect facilities periodically to determine problems and necessary maintenance measures.
- Ensure proper inventory of all the machines is well kept and reports given quarterly.
- Track all the maintenance schedules for all the machines and ensure it is adhered to.
- Prepare weekly maintenance schedules and allocate work.
- Supervise the work of external servicemen during installations, repairs or maintenance.
- In collaboration with Biomedical Engineer, formulate maintenance budgets and ensure compliance
- Participate in coordination of projects like renovations and internal constructions.
- Ensure adherence to quality standards and health & safety regulations.
Job Requirements
- A holder of a Degree/Diploma in Hospitality Management or its equivalent.
- At least two years of housekeeping management experience in hospital environment
- Good understanding of the Infection Control Procedures
- Excellent interpersonal skills
- High customer service and quality attitude
- General business acumen
Hospital Administrator – 3 Positions
Overall Responsibility
Reporting to the Chief Operations Officer, the hospital administrator will Manage the overall operation of the hospital, including control, utilization, and conservation of its physical and
financial assets.
Key Responsibilities:
- Develop and ensure the implementation of financial and business strategies to enhance the fiscal viability of the hospital.
- Take lead in the formulation and implementation of policies within all the hospital departments.
- Organize, direct, control, and coordinate medical and health services in relation to set policies, regulations, and standards.
- Take an active role in recruitment, consenting, screening, and enrolment of personnel.
- Oversee quality improvement of processes for efficient delivery of services in the hospital.
- Ensure compliance with all the governmental legal requirements and policies.
- Monitor the performance of the hospital in terms of revenue & profitability against targets and take corrective steps as required.
- Directly oversee the functions of all the operational departmental heads.
- Create and maintain relationships with all the key external stakeholders
- Development of organization systems to maximize productivity in the workplace
- Any other duty as may be assigned.
Job Requirements
- A Bachelor’s degree in any business-related course.
- A Master’s degree in Business Administration will be an added advantage.
- Work Experience of at least 3 years in a similar position.
- Knowledge in Financial Management.
- Leadership and team-building experience.
- Strong personality and ability to work under pressure
Call Centre Interns – 4 Positions
Overall Responsibility
The successful candidate will be responsible for completing customer service tasks that ensure customers have the information and assistance they need while maintaining the company’s positive reputation.
Key Responsibilities:
- Manage inbound and outbound calls
- Obtain client information by answering telephone calls.
- Follow communication scripts when handling different topics on the phone.
- Inform clients by explaining procedures, answering questions and providing information.
- Document all call information according to the acceptable standards.
- Make follow up calls to check on the status of discharged clients.
- Manage and resolve customer complaints as necessary.
- Process booking and rescheduling requests.
- Providing customers with the organization’s services information.
- Update job knowledge by keeping abreast with the new services.
- Any other duty as may be assigned.
Job Requirements
- Degree or Diploma in Public Relations, Communication or any other relevant field.
- Minimum 6 months of experience handling inbound and outbound calls in a call center environment
- Proficient in using call center systems and CRM software
- Strong problem-solving skills and ability to resolve customer complaints
- Ability to handle high call volumes and work under pressure
- Fluent in both English and Swahili
- Proficiency in Microsoft Office Suit
How to apply:
- Interested candidates to email their cover letter and detailed curriculum vitae ONLY; including names and contacts of three references, to [email protected] on or before 28th April 2023.
- The email subject line MUST include the position title and Vacancy number being applied for e.g., “ADMINISTRATOR”
- Canvassing of any nature will lead to automatic disqualificatio
