Qualifications/Requirements
- Degree or Diploma in Shipping (with experience) or related course
- MS Office Applications.
- Customer Service oriented
- Excellent communication, interpersonal, presentation and leadership skills
- Organized and process oriented
- Work well under pressure in a fast-paced and professional environment
- Strong Analytical Skills
- Solutions oriented
Job Specification-
- Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirements
- Timely checks and publishing online delivery orders
- Assisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.
- Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.
- Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.
- Customer education and promotion of e-commerce transactions
- Maintaining confidentiality for all documents in company custody and protecting company information and assets.
- Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.
- Ensuring full compliance with local SOPs, import service delivery, invoicing and release processes and Local Authority’s requirements.
- Weekly report on performance of related KPIs with proposals of process improvement needs.
- Proper record keeping for customer care documents for easy reference and retrieval when need be.
- Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.
- Miscellaneous related duties and tasks as may be assigned.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
