Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Concierge Intern
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.
What is in it for you:
- Learning programs through our Academies and the opportunity to earn qualifications while on internship
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
- Consistently offer professional, friendly and engaging service
- Ensure the timely and efficient transfer of luggage to and from the guest’s room
- Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards, including all safety policies
- Other duties as assigned
Your experience and skills include:
- Previous customer service experience required
- Service focused personality is essential
- Previous experience as a Bellperson/Porter an asset
- Valid driver’s license
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Physically fit and able to lift 15+kg and carry guest luggage
- Possibility of making a study agreement of at least 6 months
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
