JOB PURPOSE
The purpose of the role is to grow the consumer loan and liability book through retail customers, corporate schemes/partners, Government institutions, Developers, and other relevant partnerships.
KEY RESPONSIBILITIES
- Drive sales budgets/targets through the branch sales team to ensure they are achieved.
- Establish and maintain a strong customer focus approach both with internal and external customers.
- Facilitate and develop sound relationships with the Employers, Government institutions, Insurance companies and other strategic partners.
- Enter key partnerships with key stakeholders in the consumer lending segment.
- Ensure participation in relevant forums with key partners/customers
- Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments.
- Proactively engage customers to establish service levels and initiate constant improvement.
- Provide regular and honest feedback to agents and clients.
- Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
- Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
- Adherence to the consumer lending product profile, Credit Policies, Legislation (KYC) & (AML).
- Identify and address any fraud related activities and ensure risk exposure is minimized.
- Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
- Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
- Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
- Maintain a high quality-lending book, through prudent and effective management thereof.
- Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
- Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
- Provide weekly/monthly management information reports to all relevant stakeholders.
- To perform any other duty as assigned in line with the Organizational goals and objectives.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Holder of bachelor’s degree in a business-related field.
- Thorough knowledge of MSME banking product and policies.
- Minimum 3 year working experience in the same position
- AKIB banking certificates will be an added advantage
- 3 years’ experience in banking 2 of which should be in Business development (Personal Banking/Consumer lending) and customer relationship management.
- Knowledge of lending products and prudential guidelines.
- Ability to lead teams and deliver business results.
- Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
How to apply:
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: [email protected]. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 13th April 2023. Only shortlisted candidates will be contacted.
