Duties and Responsibilities
- Bespoke Wellness Programs – Design, implement and evaluate wellness programs for all assigned clients as per the income-based activity log.
- Health promotion: Organise and facilitate health awareness sessions based on scheme utilization and current medical trends.
- Business Strategy: In-house wellness product innovation
- Credit Control: Ensure timely wellness booking and maintenance of debtor’s levels in line with divisional limits.
- Provider Management: Recruitment of providers into wellness panel, price negotiations and timely provider payment.
- Monitoring and Evaluation-Wellness data analysis, reporting, impact assessment, ROI demonstration.
- Key Wellness program management: Employee Assistance Program, Absence Leave Management, Occupational Health and Safety Management, Chronic Disease Management Program, Workplace Program, Minet Blooming Mums, Mind Your Health etc.
- Wellness Communication- Compiling and sharing current and upcoming wellness trends/medical information to corporate clients e.g. newsletters, emails, flyers, and health nuggets.
- Wellness Training: proactive participation in all wellness training, wellness champions training, peer counselling training, management sensitization.
- Business Development: Pitching and scaling up of wellness initiatives as a channel to increase business revenues and retention.
- Data Management: Designing questionnaires/ surveys, data collection and analysis of raw data from the drives, activities and compiling corporate reporting.
- Support in business acquisition and renewal meetings.
- Working with the digital team to support the online platforms for wellness initiatives.
- Resolve customer complaints and concerns within an acceptable turnaround time of 24 hours
Key Result Areas:
- Annual Wellness Implementation Plans.
- Timely and accurate wellness reports.
- Client Retention.
- Customer Satisfaction.
- Sundry Income.
- Scheme Performance – cost control.
Knowledge And Skills Required
- Medical/Clinical Knowledge.
- Communication & Report writing skills.
- Interpersonal and communication skills.
- Analytical and negotiation skills.
- Minimum of three (3) years of relevant work experience.
Academic And Professional Qualifications
- The job holder must possess a diploma or bachelor’s degree in nursing, clinical medicine, nutrition, public health or the equivalent.
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