About the job
Job Summary
Adamant Logistics Solutions Limited is hiring an Operations Associate, who is excited about building an extraordinary organization that drives efficiency in Logistics.
About Adamant
Adamant Logistics is an integrated end to end logistics service provider. We plan, implement and operate complex supply chain solutions on behalf of our esteemed clients. Our logistics services include Freight Forwarding, Customs brokerage, warehousing, cargo transportation, distribution and Supply Chain Management services.
TITLE: Operations Associate
LOCATION: Nairobi
HOURS: Full-time
REPORTS TO: CEO & COO
Job Description-Operations Associate
Logistics
1. Preparing quotations to customers.
2. Receive and upload shipping documents
3. Prepare daily progress reports and share with customers.
4. Follow up with the field operations team to ensure shipments are cleared on time.
5. Coordinate delivery of cleared shipments and follow up on delivery notes.
6. Share all the clearance documents and costs with the finance team for invoicing.
7. Developing risk management programs to ensure continuity of operations in emergency scenarios.
8. Developing and implementing operational SOPs.
9. Analyzing the financial impact of proposed logistics changes
Customer Service
1. Manage the operational relationship with customers
2. Respond to customer complaints and queries
3. Gather data and share relevant information and share with customers, the CEO & COO
4. Update customers, CEO & COO on shipment status.
4. Negotiating with suppliers or customers to improve operations efficiency or sustainability.
5. Identify gaps in operations and propose solutions to the CEO & COO
Warehousing
1. Collaborate with the CEO & COO to prepare Sales Orders.
2. Coordinate and follow up on dispatches.
3. Updating internal and external clients on dispatches.
4. Follow up on PODs and match with Sales Orders.
5. Participate in monthly stocktaking and reconcile stock
6. Any other duties assigned by the management.
Qualifications (Preferred)
● Degree in Supply Chain or other related field.
● Minimum 1 years’ experience in a similar role
● Proficiency in MS Office and MS Excel is mandatory
● Exceptional integrity and strong sense of ethics
● Effective communication skills
● Diligent attention to detail
● Good interpersonal skills & team-oriented
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