He/ She will be responsible for overseeing the day to day Housekeeping and Laundry operations, supervising the Housekeeping and laundry team members while ensuring that cleanliness and service standards are met in the guest rooms and public areas, and that the inhouse laundry operates efficiently.
RESPONSIBILITIES
- The key responsibility will be to lead the team of Housekeeping staff to ensure that the interior of the establishment, furniture, fitting and fixtures are clean, tidy and maintained to the highest standards of cleanliness and hygiene. He / she will work closely with the rest of the team members to ensure that guest expectations are exceeded.
- Implement housekeeping performance standards and other specifications in line with best practice and ensure compliance to such standards by the housekeeping team
- Implement standard operating procedures, review and initiate remedial action as and where needed
- Stay abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
- Requisition of cleaning materials, agents and guest supplies and continually monitor and control the usage
- Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken
- Plan, organise, allocate and co-ordinate the work of the Housekeeping team
- Carry out monthly stock takes, explain variances and file stock sheets
- Report lost items to management and carry out first level of investigations
- Coordinate timely repairs and maintenance
- Generate and file laundry summaries and housekeepers daily room report
- Resolve customer complaints expeditiously reporting and escalating as necessary
- Continually assess the competence of the team and offer coaching, support and training as needed
- Any other duties that may be assigned from time to time
REQUIREMENTS
- Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry or equivalent
- 3 years experience in a housekeeping role
- Ms Office Computer Skills
- Work planning, organization skills and attention to detail
- Safety and hygiene awareness
- Customer service, communication and interpersonal skills
- Covid-19 vaccination certificate
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