The Role
Specifically, the successful jobholder will be required to:
- Remittance Partner Support – by offering support to both existing and newly onboarded money remittance partners. He/ She will be a key point of contact between the bank, branch, agents and partners.
- Branch support by cultivating a working relationship with SSAs in the branches
- Support the branches with transactions amendments, cancelations, refunds, re-instatements, destination changes, limit amendments
- Engage with non-performing branches to establish challenges and support with closure
- Track remittance performance for all branches and identify declining trends for remedial action
- Champion branch remittance campaigns
- Initiate partnership conversations with potential money remittance companies
- Liaise with internal stakeholders during money remittance onboarding process
- Track remittance performance for all channels and identify trends for areas of focus
- Prepare and share remittance reports with internal stakeholders
- Visit and train branches and sub-agents on remittance services, customer service, KYC and AML to build capacity and competence to ensure branding and service levels are high
- Recruit new and active sub-agents according to the laid down rules and regulations
- Track performance of sub-agents to identify areas of support and password resets by liaising with ICT
- Review transactions from agents to ensure strict adherence to sub-agent payout policies and procedures
- Strick adherence to all regulations, statutes, standard, practices and internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations regarding Compliance
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
- Hands on banking experience for a period of not less 3 years, with at least a minimum of 2 years in remittance services especially on digital solutions and sub agents
- A Bachelor’s degree in a business-related field from a recognized university
- At least 3-5 years banking experience in Remittance Management with experience in managing a team.
- Extensive knowledge of business industry trends and practices and a good understanding of legislation related to financial services and channel delivery
- Excellent problem analysis and solving skills coupled with strong decision-making skills
- Ability to work well in a team, as well as manage multiple priorities in quick time frames
- Proficient in MS Office with excellent report writing & presentation skills
- Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally
How to apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to [email protected] indicating the job reference number RO/RBB/2023 by 14th April 2023.
