Gross Salary: Kshs 40k – 60k,
Our client is an automotive service center. They seek to hire an experienced Service Advisor who will be responsible for play a key role in achieving labour revenue targets and will be expected to upsell. Customer satisfaction is a crucial part of this role; the company prides itself on its customer satisfaction results.
Key Responsibilities
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products
- Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
- To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
- To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
- To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
- Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
- Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner
Qualifications and Requirements
- Degree or Higher Diploma in Automotive Engineering.
- Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician.
- An outstanding attitude and passion for customer service.
- Passion for automotive products and technology.
- Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.
- Ability to work autonomously.
- An enthusiastic, dynamic and team orientated personality.
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Ability to work under pressure.
How to apply:
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Service Advisor – Automotive Service Centre) to jobs@corporatestaffing.co.ke before 8th April 2023.
