Open Jobs:
1. BRANCH OPERATIONS OFFICER REF NO. NSSL/BOO/2023
2. DEBT COLLECTION SUPERVISORS Ref No: NSSL/DCS/2023.
3. INTERNAL AUDIT OFFICERS REF NO: NSSL/IAO/2023
4. TELLER Ref No. NSSL/TE/2023
5. CLERKS REF NO. NSSL/CL/2023
1. BRANCH OPERATIONS OFFICER REF NO. NSSL/BOO/2023
JOB DESCRIPTION
Functional Purpose
To implement Nawiri SACCO Customer Service, Experience and Growth objectives, values
and aspirations in the Branch
Branch Objectives
a) Deliver business targets measured by service, growth, member engagement,
operational effectiveness, risk Management parameters, Human and Cultural Values
parameters
b) Deliver Nawiri SACCO’s exceptional experience in the Branch
Key Job Skills
a. Integrity and Honesty
b. Entrepreneurial mindset
c. Excellent persuasion, and networking skills
d. High Performance and delivery of targeted goals
e. Decisiveness and quick judgment skills
f. Market knowledge and Research
g. Analytical and critical thinking skills
h. Excellent communication and interpersonal skills
i. Internal motivation, positivity, proactivity and taking initiative
j. Training, mentor, and coaching skills
k. Capability to work in a team
Duties of a Branch Operations Officer
Business Development
a) Understand branch business growth targets as negotiated with regards to branch
balance sheet and profit and loss accounts.
b) Assess market conditions and identify current and prospective branch opportunities.
c) Identify potential members for recruitment and cross-sell the SACCO’s products and
services.
d) Develop, maintain and follow through a robust pipeline of branch opportunities.
e) Be proactive and build relationships with key persons of influence persons, institutions
in the marketplace.
f) Project the SACCO’s image and live the prescribed values.
Teller and Member Service Tasks
a) Resolving issues escalated by teller from difficult customers
b) In charge of treasury at the branch
c) Induction of new tellers at the branch and ongoing training of the branch tellers
d) Attend to cheque encashment and withdrawals in all accepted currencies according
to laid-down procedures.
e) Accept cheque and/or cash deposits in all accepted currencies, according to laiddown procedures.
f) Attend to change transactions.
g) Assist with finalizing cash transactions captured by officers who do not operate tills.
h) Ensure that cheques included in deposits are checked in terms of Duty of Care
obligations.
i) Ensure that all items cashed are within laid-down limits and refer all transactions
exceeding limits to the appropriate persons for authorization.
j) Ensure that items cashed are technically correct and signed, according to laid-down
instructions.
k) Attend to value transactions, e.g. Financial Transfers etc, according to laid down
policies and procedures.
Cash Control
a) Comply with all KYC policies and procedures with regards to identification of members
during service delivery.
b) Adhere to all laid-down policies and procedures regarding the handling, locking away
and security of cash are adhered to.
c) Comply with cash limits at all times.
Teller Supervisory duties
a) Ensure tellers comply with safety measures and that they maintain minimum amount of
teller cash.
b) Interact with management to stay advanced on bank developments and initiatives.
c) Approve cash withdrawals overrides on authorization limits.
d) Guide teller staff on complex transactions.
e) Ensure compliance of tellers with audit, bank and regulatory policies.
f) Ensure tellers provide outstanding customer service.
g) Ensure teller staff training in customer service, product knowledge, operations and
transaction processing.
h) Schedule teller shifts and lunches to guarantee branch coverage.
i) Balance cash daily and report any promptly report any variation
Compliance
Comply fully with legislations, rules and regulations, policies and procedures in relation to
including Anti-Money Laundering and proceeds of crime, Cash handling, KYC to mention
but a few. Keep abreast of new regulations, policies and procedures and trends in the
market with regards to cash handling and operational risks
Customer service:
a) Carry out a regular surveys to monitor customer/member satisfaction.
b) Resolve customer/member complaints fully. In the cases of escalation seek advice from
your supervisor.
c) Create a communication system that transcends the organization and customers to
promote conducive working relations.
d) Keep an up to date complaint register and keep track of complaints in order to take
appropriate action.
e) Provide the members with the highest quality of sought services.
f) Perform any other duty as may be directed by your supervisor.
Human and Culture of Performance
a) You will train, mentor and coach other Staff taking positions as Tellers
b) Carry out your duties with integrity and promote and live the prescribed corporate values.
c) Strive to achieve your negotiate performance targets at the branch.
Management and Reporting
a) Your Branch Manager is the overall lead at the Branch. The Branch Manager assigns
you your immediate supervisor.
b) Submit accurate daily and weekly performance reports as may be required and
negotiated with your supervisor(s)
MINIMUM QUALIFICATIONS.
i. Must be a holder of CPA Part 2.
ii. A Diploma in Business /Co-operative Management will be an added advantage.
iii. Must have attained C + (Plus) in KCSE.
iv. Must be computer literate.
v. Must be mature and demonstrates high level of honesty and communication skills
(oral and written).
vi. Understand Sacco policies and procedures.
vii. Minimum 1 year relevant experience.
2. DEBT COLLECTION SUPERVISORS Ref No: NSSL/DCS/2023.
Job content
i. Co-ordinating debt collection activities in the branches.
ii. Compiling timely reports on debts collection to the Credit Remedial officer.
iii. Ensuring loan defaulters have been visited and issued with demand letters.
iv. Ensuring that necessary action has been taken upon defaulted loans.
v. Following up defaulters who have become difficult at branch level.
vi. Recommending forwarding of the most difficult defaulters to external debt
collectors.
vii. Ensuring that loam repayment proposals are adhered to.
viii. Supervising loan collection exercise in the branches.
ix. Ensuring that debt recovery target are achieved and that strategies are well
followed.
x. Ensuring that debt recovery policy is well followed.
xi. Performing any other duty that may be assigned by the Credit Remedial Officer
from time to time.
MINIMUM QUALIFICATIONS.
i. Must be a holder of a credit management diploma from a recognized institution.
ii. A Diploma in Business /Co-operative Management will be an added advantage.
iii. Must have attained a minimum grade of C+ and above in KCSE.
iv. Must be computer literate.
v. Must be mature and demonstrates high level of honesty and communication skills
(oral and written).
vi. Understand Sacco policies and procedures.
vii. Minimum 1 year relevant experience
3. INTERNAL AUDIT OFFICERS REF NO: NSSL/IAO/2023
MAIN DUTIES AND RESPONSIBILITIES
i. Carrying out routine, investigative and special internal audit assignments.
ii. Assisting in reviewing annual audit programmes/procedures.
iii. Performing post audit reviews to determine the extent to which recommendations
have been implemented.
iv. Assisting in preparation of audit reports and follow up on implementation of
recommendations
v. Participating in surprise audit checks and verification of payment to ensure
validity and accuracy.
vi. Preparing an implementing annual audit plans in liaison with the internal auditor.
vii. Examining the overdrawn accounts and informing the relevant authorities for
necessary action.
viii. Examining the various accounts held by the treasury officer and the assistant
treasury officer in relation to their balances and requesting for reconciliations in
case of balances.
ix. Vouching of cash documents from all the branches.
x. Stock verification of all the purchases received in the main store.
xi. Performing any duties that may be assigned by the internal Auditor from time to
time.
MINIMUM QUALIFICATION
i. Must be fully completed CPK K
ii. A diploma in banking or accounts will be an added advantage
iii. Must have attained a C+ in KCSE
iv. Must be computer literate
v. Have demonstrated high analytical and communication skills.
vi. Understand Sacco policies and procedures
vii. Minimum 3 years relevant experience.
4. TELLER Ref No. NSSL/TE/2023
JOB DESCRIPTION
Functional Purpose
To implement Nawiri SACCO’ Customer Service, Experience and Growth objectives, values
and aspirations in the Branch
Branch Objectives
j) Deliver business targets measured by service, growth, member engagement,
operational effectiveness, risk Management parameters, Human and Cultural Values
parameters
Key Job Skills
i. Deliver exceptional Nawiri SACCO’ experience in the marketplace
ii. Integrity and Honesty
iii. Entrepreneurial mindset
iv. Excellent persuasion, and networking skill
v. High Performance and delivery of targeted goals
vi. Decisiveness and quick judgment skills
vii. Excellence business writing skills
viii. Market knowledge and Research
ix. Analytical and critical thinking skills
l. Excellent communication and interpersonal skills
m. Internal motivation, positivity, proactivity and taking initiative
n. Training, mentoring and coaching skills
x. Capability to work in a team
Duties of a Branch Teller
Business Development
g) Understand branch business growth targets as negotiated with regards to branch
balance sheet and profit and loss accounts.
h) Assess market conditions and identify current and prospective branch opportunities.
i) Identify potential members for recruitment and cross-selling Nawiri SACCO products
and services.
j) Develop, maintain and follow through a robust pipeline of branch opportunities.
k) Be proactive and build relationships with key persons of influence persons, institutions
in the marketplace.
l) Present Nawiri SACCO image and live the prescribed values.
Teller and Member Service Tasks
i. Attend to cheque encashment and withdrawals in all accepted currencies according to
laid-down procedures.
ii. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down
procedures.
iii. Attend to change transactions.
iv. Assist with finalizing cash transactions captured by officers who do not operate tills.
v. Ensure that cheques included in deposits are checked in terms of Duty of Care
obligations.
vi. Ensure that all items cashed are within laid-down limits and refer all transactions
exceeding limits to the appropriate persons for authorization.
vii. Ensure that items cashed are technically correct and signed, according to laid-down
instructions.
viii. Attend to value transactions, e.g. Financial Transfers etc., according to laid down
policies and procedures.
Cash Control
i. Comply with all KYC policies and procedures with regards to identification of members
during service delivery.
ii. Adhere to all laid-down policies and procedures regarding the handling, locking away
and security of cash are adhered to.
iii. Comply with cash limits at all times.
iv. Balance cash daily and report any promptly report any variations.
Compliance
Comply fully with legislations, rules and regulations, policies and procedures in relation to
including Anti-Money Laundering and proceeds of crime, Cash handling, KYC to mention
but a few. Keep abreast of new regulations, policies and procedures and trends in the
market with regards to cash handling and operational risks.
Minimum Qualification
i. Must be fully completed CPA part II
ii. A diploma in banking , co-operative management will be an added advantage
iii. Must have attained a C+ in KCSE
iv. Must be computer literate.
v. Have demonstrated high leadership and management capability.
vi. Understand Sacco policies and procedures.
5. CLERKS REF NO. NSSL/CL/2023
i. Must be a holder of a Diploma in Business Management /Co-operative Management
from a recognized institution.
ii. A.T.C Final or its equivalent will be an added advantage.
iii. Must have attained C- (minus) in KCSE.
iv. Must be computer literate.
v. Must be mature and demonstrates high level of honesty and communication skills
(oral and written).
vi. Understand Sacco policies and procedures.
vii. Minimum 1 year relevant experience.
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